Mobile Check Deposit FAQs

How secure is Mobile Check Deposit?

Mobile Check Deposit uses the same secure environment as Online Banking. For additional protection, images of your checks are stored with us and not on your mobile device.

What types of checks are accepted with Mobile Check Deposit?

  • Personal checks
  • Business checks
  • Government issues checks
  • Cashier’s checks

What happens if there is a concern with the deposit?

After you submit your deposit you will receive an email confirmation to let you know we have received your deposit. If there are any concerns with the deposit (i.e. incorrect amount, account number or check image) you will receive an email communication from the bank before the deposit is processed.

Are there any limits to the number of checks I can deposit?

Yes there are daily transaction and amount limits per business day. Customers are notified when limits are exceeded.

What time do I need to deposit my check in order for it to be available the next day?

The cut-off time for Mobile Check Deposits is 3:00 p.m. EST. Deposits made after 3:00 p.m. EST will typically be posted within two business days. Items deposited will not be available for viewing in Online or Mobile Banking until daily processing has been completed. Processing days are Monday- Friday, with the exception of Federal holidays.

Are there any fees to use the service?

There is no fee for using Mobile Check Deposit. We do recommend that you check with your mobile service provider for any wireless carrier fees.

When I download the mobile app I received an “invalid credentials” error, why?

If you are a current mobile banking user who previously enrolled using an Activation Code but do not refresh your application you may receive an “Invalid Credentials” error message. If this occurs you will need to close your mobile banking application from running in the background and then re-open the application. In addition you may need to clear your device browser’s cache in order to receive the update. If you are not familiar on how to refresh your application or clear your device browser cache you can contact your wireless service provider for instructions specific to your device.

When I attempt to take an image of my check to make a new deposit a “black box” appears within my viewfinder instead of the check image, why?

If you are an iPhone user, you may need to modify your camera settings to allow the bank to access your camera. Go to settings/general and select camera to allow the bank access to your camera for the mobile check deposit service.