Are you worried about making your consumer loan or mortgage payments due to the COVID-19 crisis?

Shore United Bank offers payment deferrals for our consumer and mortgage loan customers when you need it. If you're unemployed, laid off or working less hours due to the COVID-19 pandemic, a consumer or mortgage loan payment deferral might be the right option to help get you through these difficult times.

The Payment Relief Program is meant to be a temporary fix to allow borrowers to defer their consumer and mortgage loan payments without having to go through a lengthy paperwork process while you  may have other, more pressing concerns to attend to. Our Payment Relief Program is currently available to customers with a residential mortgage loan, closed-end home equity loan, and consumer term loans. Consumer lines of credit are not eligible for this program at this time.

Frequently Asked Questions:

What is a consumer or mortgage payment deferral and how does it work? 

A consumer or mortgage payment deferral is designed to help consumers who are facing a financial hardship and have a shortage in cash flow.  After reviewing your current personal financial situation, we will design a payment plan that allows you to postpone your loan payments for a specific period of time.  By postponing or deferring your loan payments, we then extend your loan maturity date by the number of months your payments are deferred.


Will I need to make a balloon payment at the end of the deferral period? 

No.  A payment deferral is a temporary measure that applies to both the interest and principal of the loan.  After the deferral agreement ends, your payments will return to normal and the ‘missed’ or deferred payments (interest and principal) will be added to the balance of your loan. Interest will continue to accrue on your loan which means you will pay more interest over the life of your loan. 

Can I defer the escrow payment portion of my mortgage loan? 

Payment deferrals cannot be applied to property taxes, home-owners insurance or flood insurance (if applicable). Borrowers who have escrows are strongly encouraged to continue to pay monthly escrow payments during the payment deferral to Shore United Bank by:

  • Sending a check to Shore United Bank P.O. Box 949 Easton, MD 21601, Attn: Loan Operations
  • In person at a Shore United Bank branch drive-thru
  • Calling Shore United Bank’s Loan Operations Department at 833-573-9082 to request that the bank take a payment from an internal deposit account or debit card.

If monthly escrow payments are not made to the bank during the payment deferral period, when your loan goes through its next annual escrow analysis, the amount of escrows deferred will be spread over a 12-month period, which will increase your escrow payments when your regular payment resumes.

If you do not have your property taxes or homeowner’s insurance escrowed, you are responsible to pay and keep these items current during your payment deferral period.


Customers may apply by using one of the methods below:

  • Contact your Loan Officer by phone at 410-822-1400 or 877-758-1600
  • Complete and print the Consumer Loan Hardship Application and mail the completed application for processing and consideration via U.S. mail to Shore United Bank P.O. Box 949 Easton, MD 21601, Attn: Consumer Loan
  • Request payment relief online by completing a request using our secure Contact Us form